I offer some really great quality WordPress hosting however, what if you already like your host and don’t want to move?
What if you’ve just committed to a new 1-year contract with them but you still want to be able to use the support and update services that I offer as part of my WordPress hosting plan? You can.
I offer a set of tried-and-tested support plans that take the worry away from keeping your WordPress website up-to-date. What’s more, if you want to discuss any WordPress design or development work for your site, I’ll already have a good idea of how everything is running and working. If you later decide to take up my hosting plan too, you’ll receive a discount on your support plan.
The Best Support
Peace of mind for those slightly bigger sites. This is the top notch. The best support I can give, done in the fastest time possible.
- Bi-weekly WordPress core, plugin, and theme updates
- Caching plugin installed and set-up
- Security plugin installed and set-up
- Uptime checks every 5-minutes
- Daily backups, stored for 30-days
- Monthly backups, stored for 3-months
- Response within 7-working hours
Mid-range / eCommerce Support
Great for eCommerce site or those with just a bit more going on behind the scenes that need a little more care.
- Monthly WordPress core, plugin, and theme updates
- A selection of plugins to help secure and speed-up your site
- Caching plugin set-up and tested
- Uptime checks every 3-hours
- Monthly backups, stored for 3-months
- Response within 24-working hours
Basic Support
Perfect for small and growing sites that need some help staying up-to-date without the concern of breaking something.
- Monthly WordPress core, plugin, and theme updates
- A selection of plugins to help secure your site
- Uptime checks once a day
- Monthly backups, stored for 3-months
- Response within 48-working hours
Support Plans Terms & Conditions
All support plans are invoiced on a monthly basis and are on a 3-month rolling contract with a one month notice period to cancel.
All plans are subject to a paid assessment of your site for suitability before a support plan is agreed (unless I already know the state of your site). Old, very out-of-date, or broken sites may require additional time to get them into a workable state before a support plan can commence. Any required work will be agreed in advance and invoiced separately with all costs based on my daily or hourly rates (see below).
On one of the above plans, the chances of something going wrong with your site will be greatly reduced however, I can’t guarantee that something won’t go wrong. If it does though, you’ll be in a good position for it to be investigated and you’ll be well looked after until it’s fixed.
Transparent Pricing
Daily & Hourly Rates
All my prices are calculated using my base day rate of £350. I review this once a year to ensure it’s fair and inline with my experience and the industry.
I am VAT registered.
Face-to-face Meetings
I won’t charge for any scheduled meetings as part of a project but additional or impromptu meetings are charged at my current hourly rate plus a room booking fee.
Phone & Video Calls
I’ll never charge you for calling me (except where providing a service or extra support), I just ask that anything important discussed over the phone is also sent to me via email.